You need to have broad shoulders to run any kind of business. No matter how fantastic you or the vast majority of people think your product or service is there will always be the ‘complainers’. The people who are looking for things to go wrong, not work or things to have a good old gripe about . The good news is that these people are great and we love them. Why? Because they will complain about anything. A comma in the wrong place, a pillow not puffed up satisfactorily or a shrub obscuring their otherwise perfect view of the ocean. The non-complainers let things go. Don’t point out where things aren’t working for them, they just accept and get on with it. That’s no good. What you really want to hear is what isn’t working so you can fix it, make it better and improve your holiday accommodation and service to the rest of your clients. So rather than seeing complaints as something to avoid, rejoice in them and use it as positive feedback about your holiday rental accommodation.