Have questions? We’re here to help

How does onelocation work?

onelocation is a marketplace for booking some of the most unique and top photo studios and locations in the UK. We connect photographers with photo studios and locations that they might not have access to previously. Photographers can search photo studios and locations, compare prices, request to book, and easily pay through our platform.

What does onelocation do?

Our marketplace is a platform that allows anyone to create an account in minutes, discover photo studios, request a time, book, and pay without any hassles. For photo studios and location spaces, we make it easy to add your listing, manage booking requests, message directly with photographers, and accept payments. As a company, we operate the marketplace platform, market photo studios and location spaces to photographers, support our community, and ensure that both sides have the best experience possible.

Why should I use onelocation?

If you are a photo studio or location space, it’s very simple in that we are a platform for you to share your photo studio space with the best photographers and creatives, increase your bookings and revenue, and take your business beyond the reach of what was previously possible. We take the time and financial burden out of having to keep up with social media marketing, vetting requests and easily manage your bookings and payments.

Do I need to create an account?

You can discover and browse photo studios and location spaces without creating an account. However to message a venue, request a booking, or list your photo studio or location space you will be prompted to create a user account.

All user accounts require an email verification. You must also add further verification and payment information when listing your photo studio or location space. Create an account here.

Is it FREE to list my studio?

Yes. We neither charge Studios to list their Studio nor do we charge them commission.

What countries do you support?

onelocation is an open platform marketplace that is, in theory, worldwide. However, at the moment we primarily focus on the United Kingdom but in the coming months we’ll broaden this to other European and worldwide countries.

Photographic Studios

How do I add a listing?

Adding your photo studio or location space to onelocation is easy and only takes a few minutes. Once you’ve created a onelocation account, you simply click the “List Your Space” button in the top right corner of the screen. Please note that all listings are subject to review by our team to ensure the safety of our community. Once you submit your listing for review, we will approve it within 24 hours. If you need to expedite this process or need help with your listing, please email us at admin@onelocation.com.

How much does it cost to add my photo studio or location space?

Nothing. The site is totally free to list your studio or location space.

Do you charge transaction fees for bookings?

We do not charge the Studio or Location anything for listing on onelocation.

We do, however, charge a 12% booking fee to photographers booking your studio or space. This fee is automatically added to the photographers ‘amount to pay’ during the booking process.

How can I add multiple studios that my studio has?

At the moment it’s not possible to add multiple photo studio spaces to the one listing. We suggest that you create multiple listings if you have more than one space within your studio. Often these will come with different facilities, settings and equipment so creating multiple listings isn’t a bad idea. Remember you can always add a link in your description to other listings within the same studio or location space.

How do I price my photo studio or location space?

This is really up to you. Try searching for similar sized studios or locations to get an idea of what others are charging or try a rate and see if it works, if not try lowering it a little to see if that helps. Generally speaking you can price your photo studio or location space at your discretion but please take into account local business rates, taxes, onelocation fees, and other fees when listing your hourly rate.

What should I put in my listing?

Your listing description should be an accurate description of the photo studio or location space, equipment, how it is typically used, and what photographers can expect. Our community loves discovering new spaces and locations and the more detailed you can be, the more booking requests you will receive. You can also mention and detail additional services you offer. If you have particular photo studio policies, rules, expectations, booking terms, cancellation policy, etc please also include this in your listing.

One golden rule: Don’t leave any nasty surprises for photographers to discover when they arrive. So if your studio is on the 13th floor and there’s no elevator, please let them know!

How do I add my payment information?

All accounts that have a studio listing must add payout information in order to receive booking requests. onelocation uses Stripe to power our payments. Adding your payout information is easy and can be done in these steps:

  1. When logged into your onelocation account, click on the top right account avatar and then “Settings” on the dropdown.
  2. On the left navigation, click on “Payments” which will take you to the “Payment settings”.
  3. Enter your contact information (required by Stripe for verification) and bank account information.

If at any time you need help with this, please email us at admin@onelocation.com.

How do I accept a booking request?

You can easily accept a booking request by doing the following:

  1. When logged into your onelocation account, click on you “Avatar” and then “Inbox” in the navigation.
  2. On the left side navigation of your Messages Inbox, select the “Booking Requests” tab.
  3. Click on the booking request messages directly and you will see the option to accept or deny the booking request. Please note that you can also message the photographer directly on the request to clarify the details or let them know about availability.

How long do I have to accept booking requests?

You have 24 hours to either accept or decline a booking request. After 24 hours, the booking request will automatically expire. If you missed the request by accident, you can message the photographer directly from their expired request and suggest that they make another request.

How can I modify a booking request?

Once a booking request is sent, the dates, amount, and details of the booking request cannot be modified. If you wish to change or modify the booking then this booking needs to be declined and a new booking created with the accurate dates, time, price, and details per our Service Agreement and Community Guidelines.

How do I require an hourly minimum?

No. If you require photographers to book a minimum number of hours then you will need to mention this in your listing description. If photographers book less than your minimum number of hours you can discuss this with them via the messaging system and then take appropriate action either by accepting the hours they want or by declining a booking request and politely asking them to create a new one with the correct hours indicated.

How do I charge for additional services?

You can list additional services in the description of your listing. However, at this time we do not have the facility to charge for these extras on the system. Therefore, any additional services must be agreed for, and paid by the photographer directly with you in accordance with your own terms and conditions. onelocation is ONLY responsible for the booking agreement based on your hourly rate.

Can I require a deposit?

We do not currently offer this as part of our service. If you require a deposit from the client this must be agreed for, and paid by the photographer directly with you in accordance with your own terms and conditions. onelocation is ONLY responsible for the booking agreement based on your hourly rate.

How can I enforce a cancellation policy?

We’ve made it easy and have a standard Cancellation Policy on onelocation. We also let photo studios and location spaces message with photographers about bookings directly to communicate availability, changes in dates, booking modifications, cancellations, and rescheduling in accordance with our Cancellation Policy. In the event that this can not be agreed upon directly with the other party, you can email us at admin@onelocation.com directly.

I accepted a booking request. When will the money for the booking be in my account?

The amount that you made from the booking will appear in the bank account that you entered your payout information for within a few business days following the booking date. This time period is typically 7-10 business days for the first transfer and is then quicker for following transfers. This process is handled by Stripe. Rest assured that once you accept a booking request, the person that booked your studio has been charged for the booking and paid for it. If you have any questions about this at any time, please email us at admin@onelocation.com.

Do I have to report and pay taxes for studio booking income?

You must also legally report income generated from onelocation to your business and it is your responsibility to do so. If you are responsible for charging local taxes on services, you must also comply with these regulations.

Photographers

How do I request to book a studio?

Booking a photo studio or location space is easy on onelocation and you can do so by creating a user account if you have not done so already. Once you do, you can then select a date and time on an individual listing and click “Send Booking Request”. On the next page, you will be able to enter a message to the owner regarding how you intend to use the photo studio or location space, any specific details, requirements, or needs regarding the booking request. You then enter your payment information and send the booking request to the photo studio or location space.

NB. You will only be charged if the owner accepts your booking request within 24 hours. If they do not accept or deny your booking request within 24 hours, it will automatically expire and you will not be charged.

How do I request a certain time, rate, or option that is not available but indicated on the listing and I need?

If you have specific requirements you can easily send a “Send Booking Request” to the owner. Please note that it is against our Community Guidelines to send personal contact information or make a transaction away from our platform.

I made a booking request to a photo studio and I see a hold on my card even though the request was just denied. Is this a charge?

When you submit a booking request, a temporary hold is placed on your card until the request is accepted, denied, or it expires. If the request is accepted, your card is charged for the booking request amount. If the booking request is denied or expires, your card is not charged and the amount is no longer held. This time period is dependant on your bank, but holds are typically released by the next business day. Your card will not be charged for denied or expired bookings for any reason. If you have any questions about this, please email us at admin@onelocation.com.

Is a booking request binding?

A booking request is not binding, it is simply letting a photo studio or location space know that you intend to book. A request is ONLY binding once it is accepted by the listing owner. If you sent a request by mistake, need to modify it, or cancel, we encourage you to immediately notify the owner using our messaging system. Each listing enforces their own cancellation policy identified on their listing in accordance with their business operation, so please keep this in mind prior to submitting a booking request. If you require assistance with a booking request, you can send us a message at any time at admin@onelocation.com.

How many requests can I send?

You can send multiple requests, but we strongly recommend that you wait to hear back from a studio once you send a request. This is in the event that you make a booking request for Photos Studios for the same time slot. They have up to 24hours to accept your booking, if they all except you could find yourself liable for payment for all of them. If your request is urgent, we suggest first contacting them to enquire about availability before making a booking request.

How long will it take for an owner to respond to my request?

Owners are typically very responsive and reply back as soon as they receive a booking request. If you do not hear back from them regarding your request, you can also send them a message regarding the booking request directly from their listing.

Is there a minimum or maximum booking duration?

The listing description normally contains information about “minimum hours” so please check before booking. If they mention an hourly minimum in their description, please note that they might not accept your booking request if it does not comply with their hourly minimum.

Can I modify a booking once it has been sent as a booking request?

Once a booking request has been sent it can not be modified. You can however message the owner directly, request for them to cancel, and resubmit another booking request.

When is a booking confirmed?

A booking is confirmed once indicated as completed by the listing owner.

Do I have to communicate through onelocation?

Yes, we ask that you never take communication outside of our platform messaging system and never give your contact information prior to entering a Booking Agreement. We also have Community Guidelines in place that outlines this in more detail. We do this to protect your privacy and also the integrity of the transaction.

How can I be safe and cautious when using onelocation?

We do everything we can to ensure that all the Photo Studios and Locations listed on onelocation are responsible and follow our Community Guidelines. If you suspect that either a photographer or listing is not legitimate or that something “doesn’t seem quite right” then contact us on admin@onelocation.com immediately. We take the safety and security of our community very seriously and will do everything we can to ensure it’s integrity.

Legal & Insurance

Do I need insurance for my studio?

Yes, you should have an insurance policy in place for your photo studio or location space prior to listing it on onelocation.

Does onelocation offer insurance?

No, onelocation does not offer marketplace insurance for bookings and instead suggest that all photo studios and location spaces adequately insure their studio, equipment, and premises prior to listing it on onelocation.

Can we require photographers to have their own insurance in order to book my space?

Yes, you can require that photographers have their own insurance policy in place for them to book your photo studio or location space. In the event that you require this, please mention this in your description, notify all booking requests of this requirement, and also receive proof of insurance to verify this prior to accepting a booking.

Will photographers be insured for bookings?

You can require that artists have their own insurance policy in place for them to book your photo studio or location space. In the event that you require this, please mention this in your description, notify all booking requests of this requirement, and also receive proof of insurance to verify this prior to accepting a booking.

Do I need photographers to sign an agreement, sign a waiver, or any other form of agreement?

Your Booking Agreement through onelocation is an agreement for a photographer to use the photo studio or location space as defined in the listing for the exact date, time period, and for that price. If you have further requirements, please notify the photographer directly and ensure they are aware of these prior to accepting the booking request, prior to the booking time, and their arrival.

My Account

How do I create an account?

You can create a user account in minutes doing the following:

  1. Click “Log in” at the top right
  2. Enter your email address and create a secure password
  3. Please check the email address you entered and confirm you email

How do I reply to messages and booking requests?

You can reply to messages and accept a booking request by doing the following:

  1. When logged into your onelocation account, click on “Inbox” in the top right navigation.
  2. On the left side navigation of your Messages Inbox, select the “My Requests” to see your studio booking requests and “Booking Requests” tab to respond to booking requests.

How do I cancel my subscription?

You can cancel your subscription at any time by using the link to your Chargebee portal that was sent for your initial subscription payment confirmation. If you have an issue doing this or would like us to cancel your subscription for you, please email us at admin@onelocation.com.

How can I delete my account?

If you would like to permanently delete your onelocation user account, please email us at admin@onelocation.com.

How can I get a refund for my subscription?

We don’t normally offer refunds for cancelled subscriptions. When you cancel your account, the subscription cycle ends and your card will no longer be charged.

How do I report suspicious account activity?

Please report any suspicious activity immediately by sending us an email at admin@onelocation.com.

How do I report other users for acting against onelocation policies?

Please report any suspicious activity or users immediately by sending us an email at admin@onelocation.com.