onelocation Booking Cancellation Policy
Updated August 29, 2018
In the event that a confirmed booking needs to be cancelled either by a photographer booking a photo studio or location space or by the photo studio or location space, the following Booking Cancellation Policy applies. We encourage both photographer and photo studio or location space to communicate directly in the event of a cancellation as soon as possible and also immediately notify firstname.lastname@example.org to initiate a booking cancellation.
You must agree to this Booking Cancellation Policy as part of the Terms of Service (Services Agreement) and Community Guidelines in order to use the onelocation platform. If you do not agree to this policy, you must not use the platform.
onelocation will initiate all refunds, fees, or applicable payments in accordance with this policy. We also reserve the right to collect any fees for cancellations in accordance with this Booking Cancellation Policy.
|Booking request pending
||Full refund and all platform fees refunded
|30+ days prior to booking start time
||100%, minus platform fees
|7 calendar days or less to booking start time
||50%, minus platform fees
|Within 48 hours of booking start time
The only time the above Cancellation Policy fees may be waived or exemptions made is when mutually agreed upon by both parties in the booking agreement and onelocation. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify email@example.com.
onelocation Initiated Cancellations
In the event of extenuating circumstances, onelocation may decide to cancel a booking and initiate a refund to both parties in accordance with the Booking Cancellation Policy outlined above. These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns, violation of Community Guidelines, or any other extenuating circumstance.
When approved by both onelocation and the other parties in the booking agreement, a booking may be rescheduled if mutually agreed upon. The rescheduled booking must be the same duration as the original confirmed booking and also mutually agreed upon in a time period that complies with the above Cancellation Policy.
Cancellation Policy Exemptions
When approved by both parties in the booking agreement and onelocation, the cancellation policy fees may be waived. We encourage both parties in booking agreements to communicate and work through any potential scheduling issues or cancellations directly and immediately. This ensures the a mutually beneficial outcome in a timely manner. In the event that a cancellation needs to be made, please also immediately notify firstname.lastname@example.org.